FAQ

In an effort to better serve our customers, Scobey’s Collision Center has prepared a list of answers to some of our most frequently asked questions. Simply click the link which best represents your question, and the answer will automatically appear at the top of your screen. If your question is not listed below, or you require additional information, please contact a Scobey’s Collision Center representative. How can I sign up for the online vehicle status service? It’s simple, just contact a Scobey’s Collision Center representative and ask to be signed-up for the online service. You will be issued a unique RO number, which you can use as a password to gain access to a your own private vehicle status page. From this page you can view recent photographs of your vehicle as the repair process progresses, and read up-to-date status reports from the Scobey’s Auto Collision Center staff. When Will the repairs to my vehicle be complete? Because of the many steps involved in collision repair it is difficult to estimate the amount of time it will take to complete repairs. Completion time is dependent on insurance approval, parts availability, and compensating for any supplements that may not included in the original estimate. These are only some of the steps involved in the repair of your vehicle, and each step may occur in its own time frame, making it impossible to determine an exact completion date. For this reason, Scobey’s Collision Center recommends that customers with an available internet connection sign-up for our online vehicle status service to get daily updates on their vehicle. Does Scobey's Collision Center make rental car agreements? Yes, upon request, Scobey’s Collision Center can arrange for a rental car to be delivered when you drop off your vehicle for servicing. Claimants will pay nothing. If you are the insured, and you have rental car coverage, you will need to contact your agent to discuss the terms of your agreement. Is Scobey's Collision Center open on weekends? Scobey’s Collision Center is closed on Sundays, but available on Saturdays, by appointment only. What is the warranty policy of Scobey's Collision Center? Scobey’s Collision Center offers a lifetime guarantee on all repairs performed a member of our service team. To learn more about Scobey’s Collision Center’s warranty policy, please visit the Warranty page located on our web site. When and to whom do I pay my deductible? Unless otherwise specified, all deductible payments should be made to Scobey’s Collision Center upon the completion of repairs to your vehicle. How long, after repairs, should I wait before washing my vehicle? After the completion of vehicle repairs, customers are welcome to wash their vehicle as soon as they’d like. How long, after repairs, should I wait before waxing my vehicle? After the completion of vehicle repairs, Scobey’s Collision Center recommends the customer wait at least 90 days before waxing their vehicle.